The Help Desk

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FAQ -- Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

Note: In these answers we will follow a few shorthand conventions for describing user-interface procedures. Key combinations will be presented like this: Ctrl+Alt+Delete, which means that you should press and hold down the Control key, the Alt key, and the Delete key at the same time. Menu selections will be presented like this: File->Open, which means that you should open the File menu, and then make the Open selection.

  1. I have a question about email on SEORF?
  2. Are there tips available on how to navigate SEORF?
  3. Is there help available for a first-time user of SEORF?
  4. How can I contact SEORF?
  5. What do I need to access SEORF?
  6. Can older computers access SEORF?
  7. What about games online?
  8. Can I Telnet to other sites?
  9. Can I FTP to other sites?
  10. How widespread will public access be?
  11. What about graphics?
  12. Will people ever be able to get graphics with their SEORF account?
  13. I'm having problems printing.

I have a question about email on SEORF?

Please see the Elm Reference Guide for complete documentation.

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Are there tips available on how to navigate SEORF?

Documentation on using Lynx (The World Wide Web Browser) is available through the University of Kansas. Also, available key commands are listed at the bottom of the screen (press o to rotate the help line, press k for a complete keymap). You may want to try the lynx documentation that provides help on all aspects of lynx (including things most of our users will not be able to use - sorry) by pressing the ? key.

Additional help is available on:

Thanks to the University of Kansas and the University of Bristol Computing Service, for use of their help and documentation files.

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Is there help available for a first-time user of SEORF?

Yes, there is. There is on-line documentation to help you to learn how to use SEORF available on the SEORF for Beginners page.

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How can I contact SEORF?

At the present time, SEORF "lives" on a computer which is located in the Ohio University School of Electrical Engineering and Computer Science. Our connection to the Internet is provided by Ohio University. It is administered by a volunteer steering committee and staffed through a cooperative arrangement between the Ohio University Telecommunications Center and the Ohio University School of Electrical Engineering and Computer Science.

To leave a question for the Help Desk call (740) 593-4789. All Help Desk questions will be answered as soon as possible.

You can e-mail
info@seorf.ohiou.edu if you have questions about our administration or operations.

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What do I need to access SEORF?

All you need is a personal computer, a modem, a telephone line, and communications software to access SEORF. Our Help Desk can help get you set up.

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Can older computers access SEORF?

Absolutely. Anyone with a computer, a modem, communication software, and a phone line can access SEORF. We deliberately selected the LYNX browser to make sure that those with older machines would be able to access the wealth of text information available on SEORF and through the Internet.

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What about games online?

Don't hold your breath on this one. Local bulletin board systems (BBSs) offer tons of gaming opportunities. Any games featured on SEORF will have an educational focus. So don't look for Doom on SEORF.

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Can I Telnet to other sites?

No. SEORF currently does not allow Telnet.

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Can I FTP to other sites?

Yes. If you're using Lynx, which is the standard interface for SEORF, type g then ftp://specific.address. You will only be able to download. Uploading is allowed for SIGs only.

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How widespread will public access be?

Our initial federal grant allows us to place five new public terminals. ACEnet will be facilitating a process to ensure these are placed where they will be most apt to be used, especially by people who don't have access to computers at work or at home. Currently the public can access SEORF at the Athens Public Library, 30 Home Street, Athens, Ohio and at ACEnet's Cooperative Business Center at 94 Columbus Road, Athens, OH 45701.

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What about graphics?

Pages on SEORF need to work well for people that are using graphical (like Mosaic or Netscape) or text-only (like LYNX) browsers. The reason: dial-in users of SEORF will see no graphics since LYNX is a text-based system. To see information on SEORF with graphics, you need to either use a SEORF public access terminal or get an account with a commercial provider that allows you to use a graphical browser.

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Will people ever be able to get graphics with their SEORF account?

Maybe, but there are a lot of issues to work through before that happens. Our primary goal is to provide community-based information for the region, not to serve as a gateway to the Internet. In addition, we support local small businesses that are offering full graphical access. Finally, we don't currently have the resources for storage or technical support that would be necessary to provide full graphical access. To see information on SEORF with graphics, you need to either use a SEORF public access terminal or get an account with a commercial provider that allows you to use a graphical browser.

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I am having problems printing.

  1. If it is a Mac, you probably will never print without cut-and-paste.
  2. Make sure that the software you are using is able to print to the printer when it is told to do so by SEORF - some software "allows" you to specify a disk file that will hold this information, instead of going directly to the printer; other software requires you to specify the printer (and if the wrong one is specified - com1 instead of lpn - it won't work); and some software doesn't print at all.
  3. If connecting via a serial port, you must make sure that the flow control is on, and that flow control is set in the printer and computer to match (either hardware - preferred - or software).
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